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Home » Fixes » Windows 10 – Black Screen After Login

Windows 10 – Black Screen After Login

Symptoms:

  • A client with Windows 10 sees a black screen after login.  There are no desktop, icons, start menu or other screen items. The mouse icon / arrow does show.

Diagnosis

  • Access was gained using CTRL-SHIFT-ESCAPE and bringing up the Task manager. Performance manager is accessed via task manager.
  • Windows Explorer is using 100% of one of the CPU cores, various windows services, mostly network services are using the rest of the CPU. disk usage fluctuates between 70% and 100%
  • This looks like a windows update issue as windows update processes showing at various times

Fixes Tried:

  • Pushed Windows -L, Held down the shift key and restarted pc into safe mode. Same experience as above.
  • Pushed Windows -L, Held down the shift key and restarted pc into recovery mode. Did a system restore back 8 days. Same result as above.
  • Giving the Windows system time to settle down after system restore.

 

 

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