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Recover A Chrome Device Or Fix Issues

To enter recovery mode on a Chrome Device ( Chromebook, ChromeTablet, Chromebit) there are several options.

Offical Devices:

  • Chromebook: Press and hold Esc + Refresh , then press Power . Let go of Power.
    • On some Chromebook models: Press and hold Esc + Maximize , then press Power. Let go of Power.
    • When a message shows on the screen, let go of the other keys.
  • Chromebox: First, turn it off. With a paper clip or similar object, press and hold the recovery button.
    • Press the Power button to turn the Chromebox back on.
    • When you see a message on screen, release the recovery button.
  • Chromebit: First, unplug it from power.
    • With a paper clip or similar object, press and hold the recovery button.
    • Plug the Chromebit back in to power.
    • When you see a message on screen, release the recovery button.
  • Chromebook tablet: Press and hold the Volume Up, Volume Down, and Power buttons for at least 10 seconds, then release them.

Converted / non Offical Devices

If you have converted a laptop / pc / tablet using MrChromeBox, ChromeFlex or similar then other options to enter developer mode are

  • [Control + D] during boot
  • [Esc + Refresh] : Refresh is replaced by F2 or f3 on non offical Chrome devices.


How to recover:

This is covered in the Google pages shown here but I have reproduced them below as things change on the internet and instructions go missing.

Recovery option 1: Use the Internet

  • On your Chromebook, select Recover using internet connection and follow the on-screen instructions.
  • Shortly after you complete the instructions, your computer automatically restarts to complete recovery.
  • Important: If you decide to choose a different recovery method at any point while you work on the instructions, press and hold Esc + Refresh , then press Power .

If your computer doesn’t have internet access or the option to recover with the internet doesn’t appear, you may be on an older Chromebook that doesn’t support this feature. Continue to

Recovery option 2: Use A USB Recovery Media

Step 1: Download a new copy of the OS

On the working computer, not the Chromebook with the error:

  • If you’re using a Mac or Windows computer:
    • Install Chrome.
    • Open Chrome Chrome.
    • Install the recovery extension.
    • To open the recovery extension:
      • At the top right of your browser window, click Extensions .
      • Select the Chromebook Recovery Utility extension. If the extension popup doesn’t automatically appear on your screen, make sure it’s turned on.
      • Click Get started.
      • Click Select a model from a list, or type in the model number of the Chromebook you want to recover. To find this number, look at the bottom of the error message on your Chromebook screen.
      • Click Continue.
      • Insert your USB flash drive into the working computer.
      • In the dropdown menu, choose your USB flash drive.
      • Click Continue and then Create now.
      • When you get a message that your recovery media is ready, remove your USB flash drive from the computer.

Recovery option 3 : Use A Linux PC

  • On the Linux computer, download the Recovery Tool.
  • Change the script permissions to allow execution with the following command: $ sudo chmod 755 linux_recovery.sh
  • Run the script with root privileges with the following command: $ sudo bash linux_recovery.sh
  • Follow the on-screen instructions to create recovery media.
  • To continue to recover your Chromebook, follow the steps above.


Recovery option 4: If you can still log onto the Chromebook

It is possible one of the issue you face may be fixable using a Mr ChromeBox Script : https://mrchromebox.tech/#fwscript